FREQUENTLY ASKED QUESTIONS

Arcaïa is a curated multi-brand store featuring vibrant fashion and accessories from Latin America. We partner with designers across the region to bring you unique, high-quality pieces you won’t find anywhere else.

All our products are sourced directly from Latin American designers and artisans. We work closely with our brand partners to ensure ethical practices and exceptional craftsmanship.

Each product has a unique sizing chart in the description. Since our brands vary in fit, we recommend checking the “Fit Notes” or “Size Guide” for each item before purchasing. Feel free to contact us if you’re unsure!

We accept returns on unworn, unused items within 14 days of delivery. Items must have tags and hygiene liners (if applicable) in place. Final sale items are not eligible for return.

Orders are processed within 2–4 business days. Shipping times vary by location but generally range from 3–7 business days within the U.S.

Need help with your order, styling recos, or inspo.  Email us at alopezmendez@arcaia.store or DM us on Instagram @arcaia.store

Terms & Conditions

Welcome to Arcaïa. By accessing and using our website, you agree to comply with these terms and conditions. Please read them carefully before making purchases or interacting with our content.

Store Information

Arcaïa is a curated multi-brand store offering fashion and accessories from Latin American designers. All products are authentic and sourced directly from our partner designers.

Account Registration

To make purchases, you may need to create an account. You are responsible for keeping your login information secure and for all activities under your account.

Products & Availability
  • We strive to provide accurate product information, including descriptions, prices, and availability.
  • We reserve the right to modify or remove products at any time without prior notice.
 Orders & Payments
  • All orders are subject to acceptance and availability.
  • Payments are securely processed using the methods listed on the website.
  • Prices include applicable taxes unless stated otherwise.
Shipping & Delivery
  • Orders are processed within 2–4 business days.
  • Shipping times vary by location, typically 3–7 business days within the U.S.
  • We are not responsible for delays caused by external shipping carriers.
 Returns & Refunds
  • We accept returns of unused and undamaged items within 14 days.
  • Items must retain tags and original packaging.
  • Final sale items, swimwear without hygiene liners, and earrings are not eligible for return.
 Intellectual Property

All content on the website (images, text, logos, design) is owned by Arcaïa or its partners and is protected by intellectual property laws.

 Limitation of Liability
  • Arcaïa is not liable for indirect, incidental, or consequential damages arising from website use or purchased products.
  • We make reasonable efforts to ensure content accuracy but do not guarantee the site is error-free.
Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page and take effect immediately upon publication.

Contact

For questions regarding these terms, please reach out via our contact form or official email.