Easy Returns in 3 steps

Step 1

Log into your account though this link :

  • In the "Email" field, enter your email address, and then click "Continue".
  • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  • Go back to the online store, and then enter a six-digit verification code.

Step 2

Click request return. If your order has more than one item, then select the items that you want to return.

Step 3

When your return is approved, you will receive an email confirmation with with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

faq

Arcaïa is a curated multi-brand store featuring vibrant fashion and accessories from Latin America. We partner with designers across the region to bring you unique, high-quality pieces you won’t find anywhere else.

All our products are sourced directly from Latin American designers and artisans. We work closely with our brand partners to ensure ethical practices and exceptional craftsmanship.

Each product has a unique sizing chart in the description. Since our brands vary in fit, we recommend checking the “Fit Notes” or “Size Guide” for each item before purchasing. Feel free to contact us if you’re unsure!

We accept returns on unworn, unused items within 14 days of delivery. Items must have tags and hygiene liners (if applicable) in place. Final sale items are not eligible for return.

Orders are processed within 2–4 business days. Shipping times vary by location but generally range from 3–7 business days within the U.S.

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