Refund policy

We want you to love your Arcaia pieces as much as we do. If something isn’t quite right, we’re here to help.

🕒 Return Window

You have 14 days from the date your order is delivered to request a return or exchange.

 


🔄 Return Options
 

Return Type Return Shipping Refund Type
Store Credit or Exchange Free Store Credit or Exchange
Refund to Original Payment Method $6.95 (deducted from refund) Original Payment Method

💡 First-time shopper? Your first return is completely free, regardless of the refund type.

 


✅ Eligible Items

  • Items must be unworn, unwashed, and unused, with original tags and packaging.

  • Final sale items, swimwear without hygiene liners, and earrings are not eligible for return.

 


🚚 How to Start a Return

Visit our Returns Portal to start your return or exchange.
You’ll receive a prepaid label and clear next steps.

 


💳 Refund Timing

  • Store credit and exchanges are processed within 3–5 business days of receiving your return.

  • Refunds to original payment method may take 5–10 business days to appear on your statement.

 


💌 Need help?

We’re happy to assist! Email us at returns@shoparcaia.com or DM us on Instagram @arcaia.store.